Contact Information

Resource Type of Information Contact

Nokia Benefits Resource Center

Answers to your health and welfare, FSA, 401(k) and pension questions. For example:

Health and welfare

  • Take care of a unique benefits issue
  • Resolve an issue that you have not been able to solve on your own
  • Notify Nokia if you or your eligible dependent(s) are or will become Medicare-eligible due to a disability

FSA

  • Manage your FSA(s), including getting your balance(s), learning what qualifies as an eligible expense and checking the status of your claims

401(k)

  • Manage your 401(k), including making transactions

Legacy Alcatel-Lucent Pensions

  • Get pension information and request transactions
  • 1-888-232-4111
  • 1-212-444-0994
    (if calling from outside of the United States, Puerto Rico or Canada)

Representatives are available from 9:00 a.m. to 5:00 p.m., Eastern Time (ET), Monday through Friday

NSN Retirement Benefits Center

Legacy Siemens Pension

  • Get pension information and request transactions
1-866-726-6646

Your Benefits Resources™ (YBR) Website

Information on your health and welfare, 401(k), legacy Alcatel-Lucent pension and FSA benefits. For example:

Health and welfare

  • View your current health and welfare benefits coverage
  • Make enrollment decisions

401(k)

  • View your current 401(k) balance and change contributions
  • Make fund transfer and investment election changes

Legacy Alcatel-Lucent Pensions

  • View your pension information
  • Project your pension income
  • Start your pension
  • Make beneficiary designations and changes (if applicable)

FSA

  • Manage your FSA(s)
    (through the YSA website, accessible from the YBR website)

General

  • Request a new User ID and password or change your existing User ID and password
  • Learn more about Nokia’s benefits
  • Review, add or change your dependent or beneficiary information on file (if applicable)
  • Understand how a Life Event may affect your benefits

http://resources.hewitt.com/nokia

Employee Assistance Program

Resource Type of Information Contact

Employee Assistance Program (EAP)

Get free, confidential assistance with life issues

Magellan
1-800-327-7348
www.magellanhealth.com/member

Health Maintenance Organizations (HMOs)

Resource Type of Information Contact
Your HMO Carrier
  • Understand how your HMO coverage works
  • Access claims information

Contact information is available:

  • On the back of your ID card, if you are currently enrolled in an HMO;
  • By visiting the YBR website at www.resources.hewitt.com/nokia; or
  • By calling the Nokia Benefits Resource Center at 1-888-232-4111.

Express Scripts Prescription Drug Coverage

(does not apply to HMO prescription drug coverage)

Resource Type of Information Contact

Express Scripts

  • Understand how your prescription drug coverage works
  • Prescription coverage and pricing information, including comparisons for brand-name and generic medications received through mail order and retail
  • Access claims information
  • Find an in-network pharmacy
  • Order medications from the Express Scripts Pharmacy for savings opportunities

Express Scripts My Rx Choices

Find lower-cost options for the medications you currently take on an ongoing basis

Express Scripts Low Cost Generics

Determine if your medications are eligible for an additional discount through mail order

MetLife

Resource Type of Information Contact

MetLife Dental

  • Understand how your dental coverage works
  • Find network dentists
  • Access claims information
MetLife Life Insurance
  • Understand how your life insurance coverage works
  • Request conversion
  • Request or update beneficiary forms

1-888-201-4612

MetLife Group Universal Life (GUL) Insurance

  • Get answers to questions related to the GUL products
  • Request portability
  • Request or update beneficiary forms
  • 1-800-523-2894
  • MetLife GUL Department
    P.O. Box 14402
    Lexington, KY 40512-4402
MetLife Long-Term Care Insurance (LTCI)
  • Understand how your LTCI coverage works
  • Note: Plan closed to new entrants
1-800-984-8651

Other Benefits

Resource Type of Information Contact

Added Benefits

For vision, legal services, health advisory services, identity theft protection services, auto and home insurance and pet insurance enrollment and questions

WageWorks

For commuter benefits program registration, enrollment, order placement, account management and questions

Participant Advocacy

For confidential and free assistance resolving medical claims issues

  • 1-888-232-4111
  • 1-212-444-0994
    (if calling from outside of the United States, Puerto Rico or Canada)

UnitedHealthcare

Resource Type of Information Contact

General Information About Your Coverage and Dedicated Customer Care (Member Services)

  • Understand how your UnitedHealthcare medical coverage works
  • Find network physicians, specialists and facilities in your community
  • Compare average treatment costs and hospitals in your area for medical procedures you may be considering
  • Manage your healthcare choices and costs through a Plan Comparison Calculator
  • Access claims information
  • Speak with an experienced customer care representative who understands your plan options and can answer questions quickly
  • www.myuhc.com
  • Enhanced and Standard POS: 1-800-577-8539
  • Traditional Indemnity: 1-800-577-8567

UnitedHealthcare Behavioral Health

  • Understand how your mental health and chemical dependency coverage works
  • Access claims information

UnitedHealthcare OptumHealthSM NurseLine and Live Nurse Chat

  • Speak with a registered nurse at any time
  • Get information about health and welfare topics
  • Participate in a live online Nurse Chat
  • Both English- and Spanish-speaking registered nurses are available
  • www.myuhc.com
  • 1-866-444-3011
    (24 hours a day, seven days a week)

UnitedHealthcare Cancer Resource Services (CRS)

  • Get information regarding a cancer diagnosis and treatment
  • Find cancer centers or physicians

Healthy Pregnancy Program

  • 24-hour access to experienced maternity nurses
  • Education and support for women through all stages of pregnancy and delivery

Congenital Heart Disease Program (CHD)

Clinical consultants can provide information to assist parents, family members, case managers and physicians in making decisions about congenital heart disease

www.myoptumhealthcomplexmedical.com
(click on the “Congenital Heart Disease” link or call the phone number on the back of your medical ID card)

Transplant Resource Services

Services and access to medical professionals renowned for providing quality treatment in solid organ or blood/marrow transplants

www.myoptumhealthcomplexmedical.com
(click on the "Transplantation" link or call the phone number on the back of your medical ID card)