Contact Information

Nokia Benefits Resource Center

Answers to your health and welfare, FSA, 401(k) and pension questions. For example:

Health and welfare

• Take care of a unique benefits issue
• Resolve an issue that you have not been able to solve on your own
• Notify Nokia if you or your eligible dependent(s) are or will become Medicare-eligible due to a disability

FSA

• Manage your FSA(s), including getting your balance(s), learning what qualifies as an eligible expense and checking the status of your claims

401(k)

• Manage your 401(k), including making transactions

Pensions

• Get pension information and request transactions

• 1-888-232-4111 (TTY 711)
• 1-212-444-0994
  (if calling from outside of the United States, Puerto Rico or Canada)

Representatives are available from 9:00 a.m. to 5:00 p.m., Eastern Time (ET), Monday through Friday

Your Benefits Resources™ (YBR) Website

Information on your health and welfare, 401(k), pension and FSA benefits. For example:

Health and welfare

• View your current health and welfare benefits coverage
• Make enrollment decisions

401(k)

• View your current 401(k) balance and change contributions
• Make fund transfer and investment election changes

Pensions

• View your pension information
• Project your pension income
• Start your pension
• Make beneficiary designations and changes (if applicable)

FSA

• Manage your FSA(s)
  (through the Alight Smart-Choice Accounts website, accessible from the YBR website)

General

• Request a new User ID and password or change your existing User ID and password
• Learn more about Nokia’s benefits
• Review, add or change your dependent or beneficiary information on file (if applicable)
• Understand how a Life Event may affect your benefits

digital.alight.com/nokia

You can also access the YBR website via the Alight Mobile app. To download the app on your mobile device:

• Go to the App Store or Google Play and search for “Alight Mobile” or
• Visit alight.com/app.

Once you have downloaded the app:

• Open the app, search for “Nokia,” and tap the name.
• Enter your YBR user ID and password and tap “Sign in” to log on.

Employee Assistance Program (EAP)

Get free, confidential assistance with life issues

Magellan
1-800-327-7348
Member.MagellanHealthcare.com

• Understand how your HMO coverage works
• Access claims information

Contact information is available:

• On the back of your ID card, if you are currently enrolled in an HMO;
• In the current Benefits at-a-glance and resource contact information in the annual open enrollment section of this website;
• By visiting the YBR website at digital.alight.com/nokia; or
• By calling the Nokia Benefits Resource Center at 1-888-232-4111 (TTY 711).

CVS Caremark

• Understand how your prescription drug coverage works
• Prescription coverage and pricing information, including comparisons for brand-name and generic medications received through mail order and retail
• Access claims information
• Find an in-network pharmacy

• Caremark.com
• 1-800-240-9623 (24 hours a day, seven days a week)

CVS Caremark Mail Service Pharmacy

Order and refill maintenance medications from the CVS Caremark mail order service for savings opportunities

• Caremark.com/mailservice
• 1-800-240-9623 (24 hours a day, seven days a week)

CVS Specialty

• Refill prescriptions and check order status
• Pick up prescriptions or have them shipped to you
• Talk to a pharmacist and nurse specially trained in your condition
• Access injection training, home infusion and other services

• CVSspecialty.com
• 1-800-237-2767 (8:30 a.m. to 8:30 p.m., ET, Monday through Friday)

PrudentRx Copay Program

• Talk with a PrudentRx Advocate for information about the program and to complete your enrollment
• Order and refill prescriptions for covered specialty medications and specialty limited distribution drugs at no cost to you
• Check order status
• Pick up prescriptions or have them shipped to you

• https://www.prudentrx.com/prudentes (list of covered specialty medications; updated monthly)
• 1-800-548-4403 (8:00 a.m. to 8:00 p.m., ET, Monday through Friday)

MetLife Dental

• Understand how your dental coverage works
• Find network dentists
• Access claims information

• www.metlife.com/mybenefits
• 1-888-262-4876
• Company/Group Name: US-Nokia
• Group number: Nokia 85848

• Understand how your life insurance coverage works
• Request conversion
• Request or update beneficiary forms

• 1-888-201-4612
• www.metlife.com/mybenefits

MetLife Group Universal Life (GUL) Insurance

• Get answers to questions related to the GUL products
• Request portability
• Request or update beneficiary forms

• 1-800-523-2894
• MetLife GUL Department
  P.O. Box 14402
  Lexington, KY 40512-4402
• www.metlife.com/mybenefits

• Understand how your LTCI coverage works
• Note: Plan closed to new entrants

Added Benefits

For vision, legal services, health advisory services, identity theft protection services, auto and home insurance and pet insurance enrollment and questions

• www.addedbenefitsaccess.com
• 1-800-622-6045

HealthEquity (formerly WageWorks)

For commuter benefits program registration, enrollment, order placement, account management and questions

• https://healthequity.com/wageworks
• 1-877-924-3967 (24 hours a day, seven days a week)

Participant Advocacy

For confidential and free assistance resolving medical claims issues

• 1-888-232-4111 (TTY 711)
• 1-212-444-0994
  (if calling from outside of the United States, Puerto Rico or Canada)

Member Services
(general information about your coverage and dedicated Surest Member Services)

• Understand how your Surest medical coverage works
• Find in-network physicians, specialists and facilities in your community
• Manage your healthcare choices and costs through the Surest mobile app or at Benefits.Surest.com
• Compare doctors, treatments and hospitals in your area for medical procedures you may be considering
• Manage your healthcare choices and costs through the Surest mobile app or at Benefits.Surest.com
• Access claims information
• Speak with an experienced Surest Member Services representative who understands your plan options and can answer questions quickly

• Benefits.Surest.com (members)
• Surest mobile app, available on the App Store and Google Play; search for “Surest” (members)
• Join.Surest.com/Nokia (pre-members and members); use access code “Nokia2025”
• 1-866-683-6440 (7:00 a.m. – 10:00 p.m., ET, Monday through Friday, excluding holidays)

Virtual Care
(24/7 access to virtual primary care, urgent care and mental healthcare, for a $0 copay)

• Doctor On Demand: Get fast, anytime, anywhere access to expert doctors and therapists for primary care, urgent care and mental healthcare, often with same-day appointments
• K Health: Get unlimited access to virtual primary care and urgent care doctors on your phone: adult and pediatric sick visits, annual wellness visits and care for chronic conditions

• Benefits.Surest.com (members)
• Surest mobile app, available on the App Store and Google Play; search for “Surest” (members)
• Join.Surest.com/Nokia (pre-members and members); use access code “Nokia2025”
• 1-866-683-6440 (7:00 a.m. – 10:00 p.m., ET, Monday through Friday, excluding holidays)

My Cancer Journey
(cancer navigation support program)

Get support from a cancer navigator who helps members and their families:

• Understand survival estimates and the likely outcomes of different cancer treatment options
• Define their goals and preferences, so they make more informed cancer treatment choices

• Benefits.Surest.com (members)
• Surest mobile app, available on the App Store and Google Play; search for “Surest” (members)
• Join.Surest.com/Nokia (pre-members and members); use access code “Nokia2025”
• 1-866-683-6440 (7:00 a.m. – 10:00 p.m., ET, Monday through Friday, excluding holidays)

Pacify
(24/7 access to prenatal, pediatric and lactation experts, in English and Spanish)

• Get unlimited access to pediatric experts any time of day or night — right from your smartphone
• Consult with nutritional experts and lactation consultants
• Receive support for a full range of pregnancy and new parent-related issues from prenatal nutrition to diaper rash

• Benefits.Surest.com (members)
• Surest mobile app, available on the App Store and Google Play; search for “Surest” (members)
• Join.Surest.com/Nokia (pre-members and members); use access code “Nokia2025”
• 1-866-683-6440 (7:00 a.m. – 10:00 p.m., ET, Monday through Friday, excluding holidays)

Kaia Health
(app-based pain management program)

Get back to moving freely through:

• Targeted movement therapy
• Custom mind-body relaxation programs
• Certified health coaching

• Benefits.Surest.com (members)
• Surest mobile app, available on the App Store and Google Play; search for “Surest” (members)
• Join.Surest.com/Nokia (pre-members and members); use access code “Nokia2025”
• 1-866-683-6440 (7:00 a.m. – 10:00 p.m., ET, Monday through Friday, excluding holidays)

2nd.MD
(virtual medical second-opinion service)

• Benefits.Surest.com (members)
• Surest mobile app, available on the App Store and Google Play; search for “Surest” (members)
• Join.Surest.com/Nokia (pre-members and members); use access code “Nokia2025”
• 1-866-683-6440 (7:00 a.m. – 10:00 p.m., ET, Monday through Friday, excluding holidays)

Virta
(interactive coaching program to reverse type 2 diabetes)

Lower your blood sugar and A1C, lose weight and reduce your need for diabetes medications though ongoing:

• Supervision from a physician-led team
• Personal one-on-one health coaching from nutrition and behavior experts
• Support from a private patient community

• Benefits.Surest.com (members)
• Surest mobile app, available on the App Store and Google Play; search for “Surest” (members)
• Join.Surest.com/Nokia (pre-members and members); use access code “Nokia2025”
• 1-866-683-6440 (7:00 a.m. – 10:00 p.m., ET, Monday through Friday, excluding holidays)

• Benefits.Surest.com (members)
• Surest mobile app, available on the App Store and Google Play; search for “Surest” (members)
• Join.Surest.com/Nokia (pre-members and members); use access code “Nokia2025”
• 1-866-683-6440 (7:00 a.m. – 10:00 p.m., ET, Monday through Friday, excluding holidays)
• mygemsleep.com/sponsor/surest

• Get convenient, empathetic care from expert clinicians who can diagnose and treat a wide range of women’s health conditions
• Services include urgent, primary and specialty care

• Benefits.Surest.com (members)
• Surest mobile app, available on the App Store and Google Play; search for “Surest” (members)
• Join.Surest.com/Nokia (pre-members and members); use access code “Nokia2025”
• 1-866-683-6440 (7:00 a.m. – 10:00 p.m., ET, Monday through Friday, excluding holidays)
• visanahealth.com/info/surest or 1-612-217-4967

Real Appeal^®
(online weight loss and healthy lifestyle program)

Attend coaching sessions, use trackers (weight, food, activity and more), access program content and videos and send messages to your coach.

UHC Member Services (general information about your coverage and dedicated Customer Care)

• Understand how your UnitedHealthcare medical coverage works
• Find in-network physicians, specialists and facilities in your community
• Compare average treatment costs and hospitals in your area for medical procedures you may be considering
• Manage your healthcare choices and costs through a Plan Comparison Calculator
• Access claims information
• Speak with an experienced Customer Care representative who understands your plan options and can answer questions quickly

• www.myuhc.com (members)
• https://www.whyuhc.com/nokia (pre-members)
• 1-800-577-8539

Representatives are available 7:00 a.m. – 10:00 p.m., Central Time (CT), Monday through Friday, excluding holidays

Self-service available 24 hours a day, 7 days a week, to check on claim receipt or eligibility, or to request a provider listing

UHC Cancer Resource Services (CRS)

• Get information regarding a cancer diagnosis and treatment
• Find cancer centers or physicians

• www.myoptumhealthcomplexmedical.com
• 1-866-936-6002
  7:00 a.m. to 7:00 p.m., CT
  Monday through Friday, excluding holidays

Congenital Health Disease Program (CHD)

• Clinical consultants can provide information to assist parents, family members, case managers and physicians in making decisions about congenital heart disease

• www.myoptumhealthcomplexmedical.com
  (click the “Congenital Heart Disease” link or call the phone number on the back of your medical ID card)

Transplant Resource Services (TRS)

• Services and access to medical professionals renowned for providing quality treatment in solid organ or blood/marrow transplants

• www.myoptumhealthcomplexmedical.com
  (click the “Transplantation” link or call the phone number on the back of your medical ID card)

UHC Behavioral Health

• Understand how your mental health and substance abuse coverage works
• Access claims information

• www.liveandworkwell.com
• 1-800-577-8539

Attend coaching sessions, use trackers (weight, food, activity and more), access program content and videos and send messages to your coach.