Contact Information

Resource Type of Information Contact

Nokia Benefits Resource Center

Answers to your health and welfare, 401(k) and pension questions. For example:

Health and welfare

  • Resolve an issue that you have not been able to solve on your own first
  • Notify Nokia if you or your eligible dependent(s) are or will become Medicare-eligible due to a disability
  • Take care of a unique benefits issue

401(k)

  • Get 401(k) information and request transactions

Legacy Alcatel-Lucent pensions

  • Get pension information and request transactions

Legacy Siemens pension

  • Get pension information and request transactions
  • 1-888-232-4111
  • 1-212-444-0994
    (if calling from outside of the United States, Puerto Rico or Canada)

Representatives are available from 9:00 a.m. to 5:00 p.m., Eastern Time (ET), Monday through Friday

Centers for Medicare & Medicaid Services (CMS)

Information about Medicare

Your Benefits ResourcesTM (YBR) Website

Information on your health and welfare, 401(k) and legacy Alcatel-Lucent pension benefits. For example:

Health and welfare

  • View your current health and welfare benefits coverage
  • Make enrollment decisions

401(k)

  • View your current 401(k) balance

Legacy Alcatel-Lucent pensions

  • If you are receiving a legacy Alcatel-Lucent pension benefit:
    • View your pension payment confirmations and history
    • View your future pension payments
    • View and print tax forms
    • Change or model your federal and state withholding
    • Change where to receive your pension payment
    • Change your personal information such as your permanent address, phone number and email address
    • Request a new User ID and password or change your existing User ID and password
    • Send questions to a customer service representative
  • If you are eligible for a legacy Alcatel-Lucent pension benefit:
    • View your pension information
    • Project your pension income
    • Start your pension
    • Make beneficiary designations and changes (if applicable)
    • Request a new User ID and password or change your existing User ID and password

General

  • Learn more about your Nokia benefits
  • Review, add or change your dependent or beneficiary information on file (if applicable)
  • Understand how a Life Event may affect your benefits

https://digital.alight.com/nokia

Aetna Dental Coverage

Resource Type of Information Contact

Aetna Dental

  • Understand how your dental coverage works
  • Find network dentists
  • Access claims information
  • www.aetna.com
  • PPO option: 1-800-220-5470
  • DMO option: 1-800-220-5479

Health Maintenance Organizations (HMOs)/Medicare HMOs

Resource Type of Information Contact

Your HMO/Medicare HMO Carrier

  • Understand how your HMO/Medicare HMO coverage works
  • Access claims information

Contact information is available:

  • On the back of your ID card, if you are currently enrolled in an HMO/Medicare HMO;
  • By visiting the YBR website at https://digital.alight.com/nokia; or
  • By calling the Nokia Benefits Resource Center at 1-888-232-4111

CVS Caremark Prescription Drug Coverage

(applies only to prescription drug coverage under the Enhanced Point of Service [POS], Standard POS and Traditional Indemnity options)

Resource Type of Information Contact

CVS Caremark

  • Understand how your prescription drug coverage works
  • Prescription coverage and pricing information, including comparisons for brand-name and generic medications received through mail order and retail
  • Access claims information
  • Find an in-network pharmacy

CVS Caremark Mail Service Pharmacy

Find lower-cost options for the medications you currently take on an ongoing basis

CVS Specialty

  • Refill prescriptions and check order status
  • Pick up prescriptions or have them shipped to you
  • Talk to a pharmacist and nurse specially trained in your condition
  • Access injection training, home infusion and other services

MetLife

Resource Type of Information Contact

MetLife Life Insurance

  • Understand how your life insurance coverage works
  • Request conversion
  • Request or update beneficiary forms

1-888-201-4612

MetLife Group Universal Life (GUL) Insurance

  • Get answers to questions related to the GUL products
  • Request conversion
  • Request or update beneficiary forms
  • 1-800-523-2894
  • MetLife GUL Department
    P.O. Box 2006
    Aurora, IL 60504

MetLife Long-Term Care Insurance (LTCI)

  • Understand how your LTCI coverage works
  • Note: Plan closed to new entrants

1-800-984-8651

Other Benefits

Resource Type of Information Contact

Added Benefits

For identity theft protection services, auto and home insurance and pet insurance enrollment and questions, and Vision Discount Program questions

Participant Advocacy

For confidential and free assistance resolving medical claims issues

  • 1-888-232-4111
  • 1-212-444-0994
    (if calling from outside of the United States, Puerto Rico or Canada)

UnitedHealthcare

Resource Type of Information Contact
UnitedHealthcare Member Services (Group Medicare Advantage [PPO] with prescription drug coverage)

General information about your coverage and dedicated Customer Care (Member Services)

  • Understand how your UnitedHealthcare medical and prescription drug coverage works
  • Find network physicians, specialists, facilities and retail pharmacies in your community
  • Compare average treatment costs and hospitals in your area for medical procedures you may be considering
  • Manage your healthcare choices and costs through a Plan Comparison Calculator
  • Access claims information
  • Speak with an experienced Customer Care representative who understands your plan and can answer questions quickly

Information specific to the plan’s Medicare Part D prescription drug coverage

  • Filling your prescriptions is convenient. There are more than 67,000 national chain, regional and independent local retail pharmacies in the UnitedHealthcare network. Using a UnitedHealthcare network pharmacy can help make sure you are getting the lowest cost available through your plan.
  • To find network pharmacies near you, use our pharmacy search tool at www.UHCRetiree.com/Nokia.
  • You may save on the medications you take regularly. If you prefer the convenience of mail order, you could save time and money by receiving your maintenance medications through OptumRx® Home Delivery. You will get automatic refill reminders and access to licensed pharmacists if you have questions.
  • Review plan restrictions and make sure the drugs you take are covered.

Group Medicare Advantage (PPO) with prescription drug coverage:
www.UHCRetiree.com/Nokia
1-888-980-8117 (TTY: 711)
(8:00 a.m. to 8:00 p.m., local time, seven days a week)

UnitedHealthcare Member Services
(Enhanced POS, Standard POS and Traditional Indemnity options)

General information about your coverage and dedicated Customer Care (Member Services)

  • Understand how your UnitedHealthcare medical coverage works
  • Find network physicians, specialists and facilities in your community
  • Compare average treatment costs and hospitals in your area for medical procedures you may be considering
  • Manage your healthcare choices and costs with through a Plan Comparison Calculator
  • Access claims information
  • Speak with an experienced customer care representative who understands your plan option and can answer questions quickly
  • Enhanced and Standard POS: 1-800-577-8539
  • Traditional Indemnity: 1-800-577-8567
  • www.myuhc.com

UnitedHealthcare Behavioral Health and Chemical Dependency

  • Understand how your mental health and chemical dependency coverage works
  • Access claims information

UnitedHealthcare OptumHealthSM NurseLine and Live Nurse Chat

  • Speak with a registered nurse at any time
  • Get information about health and welfare topics
  • Participate in a live online Nurse Chat
  • Both English- and Spanish-speaking registered nurses are available
  • Group Medicare Advantage (PPO) with prescription drug coverage: 1-877-365-7949
  • Enhanced POS, Standard POS and Traditional Indemnity:
    • www.myuhc.com
    • Enhanced and Standard POS: 1-800-577-8539
    • Traditional Indemnity: 1-800-577-8567
    (24 hours a day, seven days a week)

UnitedHealthcare Cancer Resource Services (CRS)

  • Get information regarding a cancer diagnosis and treatment
  • Find cancer centers or physicians

Healthy Pregnancy Program
(Enhanced POS, Standard POS and Traditional Indemnity options)

Education and support for women through all stages of pregnancy and delivery

Congenital Heart Disease Program (CHD)

  • Clinical consultants can provide information to assist parents, family members, case managers and physicians in making decisions about congenital heart disease
www.myoptumhealthcomplexmedical.com
(click on the “Congenital Heart Disease” link or call the phone number on the back of your medical ID card)

Transplant Resource Services (TRS)

  • Services and access to medical professionals renowned for providing quality treatment in solid organ or blood/marrow transplants
www.myoptumhealthcomplexmedical.com
(click on the "Transplantation" link or call the phone number on the back of your medical ID card)